Frequently asked questions
Most frequently asked questions and answers
Get help
Answers to the most common questions on our portal
Create a hoteisportugal.com account
- How to create a hoteisportugal.com account
- Go to Create an account.
- Enter your email address, password, first and last name.
- Accept the Terms and Conditions and Privacy Policy.
- Select Create Account.
- To update your account information, go to Your Account.
How to advertise a Hotel?
- How to create a hoteisportugal.com account
- Go to Create an account.
- Enter your email address, password, first and last name.
- Accept the Terms and Conditions and Privacy Policy.
- Select Create Account.
- To update your account information, go to Your Account.
How can I request an invoice?
- Please go to your email or booking confirmation page and click "Request an invoice". Complete the form and submit your order. If you don't see the link, please visit the Help Page for assistance.
You will receive your invoice after check-out. This email will be sent by the portal or by a partner company.
Please note that the accommodation cannot help with the invoice, as it is issued by the provider and sent to you directly or via hoteisportugal.com.
Can I cancel my reservation?
- If your reservation is non-refundable, you cannot cancel. If your reservation has free cancellation or is partially refundable, you should consult your confirmation email or the confirmation page in the "Reservations" section, present in your account, to find out the cancellation costs.
Where can I find the cancellation policy?
- You can find this information in your booking confirmation email.
How to contact a hotel?
If you need to contact a hotel, there are several ways to do this. Typically, HoteisPortugal.com provides contact information for each hotel listed. You can also find contact details, including phone number and email address, on the hotel's profile page. We recommend contacting the hotel directly through these channels to get quick and accurate answers to your questions.
Can I change a reservation?
Yes, it is possible to change a reservation made through the HoteisPortugal.com portal, but the change policies may vary according to the hotel and the type of rate selected. To make changes to an existing booking, we recommend that you contact the hotel directly or check the change conditions in the confirmation email you received after booking. Keep in mind that some changes may be subject to fees or restrictions, so it's important to check your specific hotel's policies.
Why is my reservation pending?
If your reservation is pending, it usually means that the hotel has not yet confirmed your reservation. The length of time required for confirmation may vary based on hotel policies and current demand. Some reservations can be confirmed instantly, while others may take some time to process. If your reservation remains pending for an extended period of time, we recommend contacting the hotel directly for additional information regarding the status of your reservation.
We hope these answers have clarified your doubts. If you have any further questions, please don't hesitate to contact us. We're here to help!